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Home > Privacy Policy

Privacy Policy

Effective Date: October 10, 2025

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This Privacy Policy describes how Puako Dive Adventures ("Company," "we," "us," or "our") collects, uses, and shares information about you when you use our website, book our services (including dive trips, snorkeling tours, and charters), or otherwise interact with us.

 

By accessing or using our services, you agree to this Privacy Policy and the collection and use of information as described herein.

 

1. Information We Collect

We collect several types of information for various purposes to provide and improve our services to you.

 

A. Personal Information Directly Provided by You

When you book a trip, sign a liability waiver, or communicate with us, you may provide us with personally identifiable information, including:

  • Identification Data: Name, date of birth, mailing address, email address, and telephone number.

  • Booking and Payment Data: Credit card details (processed securely by a third-party payment processor, not stored by us), booking history, and purchase details.

  • Health and Safety Data: Relevant medical information or certifications (e.g., height, weight, shoe size, dive certification level, last dive date, emergency contact information) necessary for your safety on water-based activities and to complete required waiver forms.

  • Communications: Information provided when you contact us via email, phone, or website forms.

 

B. Usage Data

We may also collect information about how the website is accessed and used ("Usage Data"). This may include:

  • Your computer's Internet Protocol address (IP address), browser type, browser version, the pages of our website that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

 

C. Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our website and hold certain information.

  • Cookies: Small files stored on your device (computer or mobile device).

  • Pixel Tags/Web Beacons: Electronic files used to count users who have visited certain pages and to track website activity.

 

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our services.

 

2. How We Use Your Information

Puako Dive Adventures uses the collected information for various purposes, including:

  • To Provide and Maintain the Service: To process your bookings, confirm your reservations, and manage your participation in dive/snorkeling activities.

  • Safety and Compliance: To ensure your safety and comply with maritime and diving industry regulations (e.g., verifying dive certifications, reviewing medical history for dive fitness).

  • To Manage Your Account: To manage your registration as a user of the service and administer the booking process.

  • Marketing and Promotions: To provide you with news, special offers, and general information about other goods, services, and events which we offer that are similar to those that you have already purchased or inquired about, unless you have opted not to receive such information.

  • Photo/Video Content: For marketing purposes, we may use photos or videos taken during our tours where you are a participant, unless you explicitly request otherwise.

  • To Improve Our Services: To analyze the usage of our website and services to detect, prevent, and address technical issues.

 

3. Sharing and Disclosure of Information

We may share your personal information in the following situations:

  • With Service Providers: We may share your personal information with third-party vendors to facilitate our services (e.g., payment processors, email marketing providers, website analytics services).

  • For Business Transfers: If we are involved in a merger, acquisition, or asset sale, your Personal Information may be transferred.

  • For Safety and Legal Obligations: We may disclose your Personal Information in the good faith belief that such action is necessary to:

    • Comply with a legal obligation (e.g., subpoenas, coast guard inquiries).

    • Protect and defend the rights or property of Puako Dive Adventures.

    • Protect the personal safety of users of the service or the public.

 

4. Data Security

The security of your data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Waivers and Physical Documents: Any hard-copy liability waivers containing sensitive information (e.g., medical data) are stored securely on-site or digitized and kept in encrypted storage, in compliance with industry standards.

 

5. Your Data Protection Rights

Depending on your location, you may have the following data protection rights:

  • The Right to Access: You have the right to request copies of your Personal Information.

  • The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

  • The Right to Erasure: You have the right to request that we erase your Personal Information, under certain conditions.

To exercise any of these rights, please contact us using the information provided below.

 

6. Links to Other Sites

Our website may contain links to other sites that are not operated by us (e.g., links to social media sites, PADI, educational content, or weather services). If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

 

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top of this policy.

 

8. Contact Us

If you have any questions about this Privacy Policy, please contact us:

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